By booking a package tour with us you are deemed to have agreed to these Booking Conditions (which constitutes the entire agreement between you and us) and your booking will be accepted by us on this basis. The services to be provided are those referred to in your booking confirmation invoice.
Dates and itineraries are valid until 31 December 2019. Beyond 31 December 2019 dates and itineraries are indicative only.
You are required to pay deposit - 50% of the tour/package price per person - for your booking to be confirmed. If your booking is made within 15 days of the departure date then the full amount is payable at the time of booking.
Acceptance of booking and final payments
If we accept your booking we will issue a confirmation invoice. A contract will exist between us from the date we issue the confirmation invoice or if you book within 20 days of departure the contract will exist when we accept your payment.
Prices & surcharges
Our tour package prices are subject to variable and seasonal pricing, both of which are standard practice within the travel industry. This means our trip prices may vary at any time in accordance with demand, market conditions and availability. It is likely that different passengers on the same trip have been charged different prices. Your best option if you like the price you see is to book at that time. Once you have received a quote the price will be locked in provided you pay the required deposit prior to the quote’s expiry.
In order for us to confirm your travel arrangements you must provide all requested details with the balance of the trip price. Necessary details vary by trip; they include but are not limited to full name as per passport, date of birth, nationality, passport number, passport issue and expiry date and any pre-existing medical conditions you have which may affect your ability to complete your travel arrangements.
Cancellation by the traveller
If you cancel some or all portions of your booking cancellation fees will apply. A cancellation will only be effective when we receive written confirmation of the cancellation. If you cancel a trip:
- 15 days or less prior to departure, we will retain 100% of your deposit or 50% of the tour/package price;
- Between 15 and 30 days prior to departure, we will retain the 30% of deposit or 15% of the tour/package price.
- More than 30 days prior to departure, we will retain 10% of deposit or 5% of the tour/package price.